Privacy Policy

Effective date: 18.10.2010

JCH Cleaning Services Ltd and its affiliates (“Pro Clean AC,” “we,” “us,” “our”) have developed this Privacy Policy (“Privacy Policy”) to explain what we collect from our website visitors (“visitors” or “you”) and how we use and share this information. This Privacy Policy applies to your use of our website, social media services and any related services. This Privacy Policy might be updated in future and we will notify you by revising the date at the top of the Privacy Policy. Please review this Privacy Policy whenever you access the Services to stay informed of our information practices.

DEFINITIONS

In this Policy the following terms shall have the following meanings:

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you choose to share with us via Our Site and other services. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
 

WHAT INFORMATION DOES JCH CLEANING SERVICES COLLECT?

This Privacy Policy covers our treatment of “personally identifiable” information (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” information (meaning it cannot be used to specifically identify you) that we may collect in your use of our Services. We use both types of information, and combinations of both types, as described in this Privacy Policy. This Privacy Policy does not apply to the practices of any other company or individual that we do not own or control.

We receive and store any information you provide to us when submitting online forms via our website and social services. These include and are not limited to your name and surname, address/location, phone number and email address.

HOW DO WE USE YOUR INFORMATION?

  • We may use the information we collect for the various purposes described below:

  • to personalise and improve our services;

  • to communicate with you;

  • to customise the Services and provide advertisements, content or features that match your interests;

  • to send you notices, updates, and other business-related messages;

HOW DO WE SHARE YOUR INFORMATION?

Advertising purposes - We allow advertisers and carefully selected third party providers to collect information on our Services for the purposes of serving you with advertising tailored to your interest or demographics and analysing the performance of advertising and marketing campaigns. In addition, we may compile analytical reports based on: user behaviour; use of the Services and market data. 

Enforcement of Terms and Policies - We may share your information to enforce or apply our Privacy Policy, Terms of Service or our other policies or agreements.

Protection of JCH Cleaning Services - We may access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; or protect the rights, property, or safety of JCH Cleaning Services, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent -  We may share your information in other circumstances with your consent, for example when you have chosen to link an account with our Services with a social media network like Facebook.

HOW PRO CLEAN AC WILL COMMUNICATE WITH ME?

We may contact or communicate with you by email, phone (including WhatsApp) postal mail, notices on our websites, newsletters or other means available through the Services, including mobile text message and push notifications. Such communications may contain messages of a commercial or non-commercial nature, including but not limited to, providing you the Service or response to your inquiry that you requested, marketing and promotions of our Services or the services of our partners and advertisers, administrative purposes, or to carry out other purposes described in this Privacy Policy.

HOW DOES JCH CLEANING SERVICES USE COOKIES AND WEB BEACONS?

“Cookies” are small data file identifiers that are transferred to your computer or mobile web browser that allow us to recognise your browser or mobile device and transfer information about you and your use of our Services. For example, cookies that we use tell us how many times you have visited one of our websites, your search preferences, and if you have clicked on an advertisement that has been displayed to you. 

HOW DOES JCH CLEANING SERVICES USE SOCIAL PLUGINS?

We may use social plugins on our Services, for instance plugins of the social networks such as Facebook, Twitter, Instagram and others, and may feature icons, like the “thumbs up” icon or text like “Recommend“, “Like“ or “Comment“. These cookies are activated once you start navigating our website. Your browser may create a connection to the servers of such social networks and/or transmit data to such servers when you view a page on our website. If you use the plugin functionality (e.g. click the “Like” button or make a comment), this information is also transmitted directly to the social network by your browser and may be stored there. This Privacy Policy does not cover the practices of these third party social networks.

WHAT CHOICES DO I HAVE?

Change Your Account Settings. You may add or update information. The information you can view, update, or delete may change as the Services change.

Cookies. You can usually instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from our websites that you visit. If you do not accept cookies, you may not be able to use all portions of the Services or all functionality of the Services.

Email or Postal Mail. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings, contacting us at info@proclean-ac.com, or by clicking the “unsubscribe” link in an email we send to you.

SECURITY

We use commercially reasonable safeguards to preserve the integrity and security of information collected and maintained through our Services. However, we cannot ensure or warrant the security of any information you provide to us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed by unauthorised persons or hardware or software failure.

HOW TO CONTACT JCH CLEANING SERVICES

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@proclean-ac.com

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9th Floor, The H Office,

1 Sheikh Zayed Road, Dubai

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